Quail Park

Lead Server

Shannon - Visalia, CA - Full Time

Quail Park at Shannon Ranch offers comfortably appointed apartment homes and extraordinary opportunities to allow our residents to remain active and be social. Join the team today!

Purpose:

To provide resident meal service in the dining room in an efficient and professional manner according to Community standards, and to ensure a superior quality dining experience for all residents and guests. As an assistant to the Dining Room Supervisor, ensures the efficient and effective operation of the dining room and related areas during all resident mealtimes and to oversee and monitor the performance of the dining room team members.

Minimum Eligibility Requirements:

Minimum of 3 years food service experience, including 1 years of previous dining room management.
Previous experience in both restaurant and senior living settings preferred.
Must have a strong commitment to customer service and desire to exceed customer expectations Must be able to read, comprehend, write, and speak English to communicate effectively with residents, families, team members and vendors.
Must have basic computer skills, including Word and Excel.
Must be detail oriented and possess strong organizational skills.
Must meet all health-related and/or food handling requirements pertaining to local or state regulatory agencies.
Must maintain current CPR/First Aid credentials
Must maintain current Food Handlers credentials
Must maintain annual Continuing Education Credits
Must be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation.
Subject to pre-employment screening including physical, drug and TB testing and criminal background check.

Essential Functions:

Meal Service

Attends pre-meal meetings to become familiar with menu items being served.
Is an active participant and serves a section in the Dining Room?
Assists in seating of residents in assigned section of dining room.
Greets all residents immediately upon being seated and makes an effort to integrate new residents into dining room experience.
Notes and reports to Supervisor all residents from assigned section that missed the meal, if POS system is not utilized.
Maintains accurate records of meals served to residents and guests in assigned section and submits to Supervisor, or accurately enters information into POS system, if applicable
Reports immediately to Supervisor any unusual occurrences or changes in resident behavior or eating habits occurring in assigned section.
Serves meals in accordance with proper serving techniques and ensures that food is presented in an attractive manner.
Assists with other dining room duties such as restocking condiments, filling salt and pepper shakers, folding napkins, etc., as assigned by Supervisor.

Dining Room Cleaning

Assists with cleaning, organizing, and maintaining all service areas in assigned section.

Ensures that tables, chairs, and carpet in assigned section are cleaned after each meal and prepared for the next meal in a timely manner.
Assists with other cleaning duties as assigned.

Lead Shift

Assists in training all dining room personnel; in absence of Dining Room Supervisor assists in directing dining room personnel.
Monitor’s dining room team member schedules and makes daily task assignments to ensure efficient and effective meal service.
Ensures that all dining room personnel maintain a strong customer service focus and are consistently professional in conduct and appearance.
Supports operating dining room within budgetary guidelines.
Maintains knowledge base of current OSHA, and local and state regulatory agency guidelines and ensures that the dining room service maintains regulatory compliance.
Serves as a member of the department’s leadership team to provide feedback of daily operations and team performance.

Dining Room Operation

Ensures that all dining and kitchen service areas are clean and organized and that all equipment such as reach-in refrigerators, microwaves, toasters, soup tureens, and beverage machines are cleaned on a daily basis.
Ensures dining room cleaning schedules are completed, assigning team member duties to ensure that carpet, tables, chairs, and salad bar are properly cleaned after each meal, and prepared for the next meal in a timely manner.
Ensures that proper serving etiquette is maintained, and that food is attractively presented.
Enforces safe food handling technique at all times.
Communicates frequently with residents, families, guests, and team member members, to address concerns and suggestions relating to the food service program, and to maintain resident satisfaction.
In conjunction with Life Enhancement Director and/or Community Relations Director assists with serving at Community special events, parties, and marketing functions.

Other

Consistently communicates and behaves in a courteous and professional manner and adheres to established dress code while on duty.
Attends all required team member meetings and in-service training sessions.
Upholds Residents’ Rights as defined by state regulations and by Company policy, at all times.
Supports and upholds all other Company policies, and the service philosophy.
Reliable and predictable attendance
Other duties as assigned.